Vodafone Idea Limited
Location
Mumbai | India
Job description
Role Technology Enterprise Circle Head Job Level/ Designation GM Function / Department :
Technology Location: Pune ,Delhi,Mumbai,Hyderabad,Bangalore,Chennai, Kolkata, Ahmedabad Circle Job Purpose Responsible for providing strategic leadership to Enterprise teams delivering Vi services to the customers at Circle and govern the deliverable KPI’s to the Enterprise Business and to the Enterprise customers. Provides consultation on solutions to business and technology functions to deliver innovative, first time right products and services to Enterprise Customers. To drive and evolve Vodafone Idea’s Enterprise network operationalization of network element growth, encompassing network elements, upcoming transport network elements being planned for expansion, Provides leadership to enterprise Customer Life cycle management teams such as feasibility , service delivery and service management of all Enterprise products like NPLC, ILL, MPLS, SIP, PRI, VICPN, Cloud , SD-WAN, MSS, and Wifi. Strategic engagement with Enterprise teams at circle – Review incidents, customer complaints and customer feedback along with Account Managing teams to fix SLA breaches, reduce churn and improve on CSAT and NPS. Vendor Management – Govern and manage the managed service partners and vendors responsible for providing the services to Enterprise customers. Budget planning, revenue management and ensuring cost effective solutions are provided and cost control is in place Key Result Areas/Accountabilities Enterprise Services at circle : Governs the delivery KPIs of feasibility, service delivery and service operations against defined benchmark Network Strategy - Drive network strategy through Network improvements, Network audits, Customer Feedback. Plan recommendation and implementation governance. Performance Management – Governance of Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s agreed with the customers. Customer Experience – Engagement with the customer and customer facing teams to achieve agreed targets on NPS and RNPS programs Vendor Governance - SLA management, periodic reviews and continual service improvement. Core Competencies, Knowledge, Experience Core competencies, knowledge and experience [max 5]: 15-18 years of Telecom Experience with Minimum 10+ years in Enterprise Service domain with proven experience in Customer experience management, KPIs, Benchmarking and Optimization of Networks, Service Level SLA, analysis, recommendation and implementation of continual service improvement. Ability to drive cross-functional teams and vendors for meeting the KPI’s agreed with the customer and the organizational KPI’s. Strong verbal and written communication skills. Self-motivating and able to work under minimal supervision. Must have technical / professional qualifications Must have technical / professional qualifications: Bachelor/masters in Electronics or Telecommunications/ Computer Science Engineering CCNA/CCNP Certifications Cloud and SDWAN certifications In depth Understanding of Enterprise Products and service offerings Knowledge ofFiber Optics, Transmission, Cloud & IP TechnologiesJob tags
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