QI Spine
Location
Mumbai | India
Job description
Job Title : Team Leader
Job Location: Mumbai , Kurla Below Are The Company And Role Details About Us QI Spine is a disruptive Health Tech player that is solving the worlds Spine Care problem through Data Intelligence. In an era where popping medicines and being recommended surgery has become a common practice, QI Spine has changed the face of the game. With an algorithm developed over 12 years across millions of cases, it has treated back & neck issues in the most efficient and long-lasting approach. Launching in the US market in 6 months followed by the UK and the Middle East, QI Spine aims to target the $1.1 Bn market with a unique offering for all types of patients through Clinic care, Video care, and Digital care being made possible via its integrated mobile application. All of this enables tremendous experience, global exposure, and wealth generation in a short time for a dynamic, out-of-the-box thinker. Responsibilities Develop objectives for the call centers day-to-day activities Consistently improve Lead to First Consults conversions at Contact Center by identifying gaps in processes, policies, and systems and providing solutions Work with the marketing team to generate quality leads through regular observations and feedback Conduct effective resource planning to maximize the productivity of resources Screen, hire, and coach new personnel joining the team Collect and analyze call-center data and prepare reports Evaluate the monthly performance of the team with key metrics Analyse training needs and conduct appropriate training for the team Coach and mentor the Patient Advisors (Customer care executives) by evaluating the gaps Implement appropriate strategies and initiatives to improve the efficiency of the process Conduct audits for quality checks, share best practices and feedbackJob tags
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