Vinz Global
Location
Pune City | India
Job description
As AMS (Application managed services) resource, you should be able to manage Actimize related operations end to end on all the environments of client which include:
· Running the daily batches, processes, and services on Actimize different solutions (SAM (Suspicious Activity Monitoring), CDD (Customer Due Diligence), WLF (Watch List Filtering), IFM (Integrated Fraud Management).
· Identify and resolve operational issues (e.g., batch failures, client data feed errors, Database issues, Application server issues)
· Identify the functional level issues and provide the resolution or clarifications for the same.
· Automate the daily Tasks / processes for generating various reports.
· Discover the unknowns for the bank i.e., help the bank identify the unsaid requirements (e.g.: Regulatory insights, operational risks).
· Proactive approach to improve System Resiliency & Performance
· Objectively demonstrate Actimize engagement performance (prove our value to their board).
· Monitor server performance, memory utilization, CPU , file systems, databases, batch jobs, Realtime streams.
· Maintain operational documentation, e.g., incident tracking and run books.
· Document issues in customer support portal and provide KT (Knowledge Transfer) to team on the issues.
· Support client testing and tuning activities in non-production environments.
· Support the client in solution upgrade activities, patch deployments and changes deployment on client environments.
· Coordinate between client and Actimize customer support teams and help CS (Customer Support) to resolve the issues.
· Provide on-call off hour support and work during non-prime shift hours on Rota basis.
Job tags
Salary
