As a Telecaller, you will play a crucial role in our organization by contacting potential or existing customers to inform them about our products and services
Your goal will be to generate sales leads, provide information about our offerings, and persuade prospects to make purchases or utilize our services
This position is pivotal in maintaining and improving customer satisfaction levels
Key Responsibilities:
Initiating sales calls to potential customers
Following a script when handling different topics
Understanding customers needs and offering suitable solutions
Keeping thorough records of conversations in our database
Answering questions about products or the company
Handling customer complaints or objections
Obtaining and examining all relevant information to assess validity of complaints and to determine possible causes
Suggesting possible improvements in products and services
Working with the sales team to meet targets
Participating in training and staying updated about product knowledge
Consistently maintaining high levels of professionalism and customer service
Meeting and exceeding sales and call quality goals
Adhering to all company policies and procedures
Contributing to the team effort by achieving set targets
Adhering to call center scripts when handling different topics
Required Qualifications:
Bachelors degree in business, communication, or relevant field
Proven work experience as a Telecaller or similar role
Excellent communication and interpersonal abilities
Strong understanding of the sales process and dynamics
Ability to multitask, prioritize, and manage time efficiently
Outstanding negotiation and persuasion abilities
Excellent problem-solving skills
Customer service-oriented approach
Proficiency in relevant computer applications
Ability to work from home and a quiet workspace
Self-motivated and driven
High energy and positive attitude
Ability to handle rejection and proceed to the next opportunity
Willingness to learn and be receptive to feedback
Ability to work independently and as part of a team
