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Location

Chennai | India

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Job description

Responsibilities and Accountabilities :

- Be the SPOC across services for a customer.

- Update ticket/sub milestone status for all services within customer entity.

- Manage : Customer interaction & escalations.

- Ensure timely and accurate response to the customer.

- Handhold customer in the first few days of the service starting.

- Talk to customer: regular intervals and maintain open channel.

- Send weekly, daily updates on Service progress.

- For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.

- Establish customer 'hotline' in case of urgency and issues apart from delivery executives.

- Touch base on escalations and liaise with departments towards earliest closure.

- Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.

- Excellent ability in analyzing the opportunity for cross-selling and up selling

Skill Set & Personality Traits required :

- Excellent client handling skills.

- Dynamic and energetic individual.

- Ready to take up challenging tasks with a go - getter attitude.

- Excellent communication skills.

- Problem solving ability with a good presence of mind.

- Excellent Communication in English and Hindi is mandatory

- Freshers preferable

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Job tags

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Salary