Location
Bangalore | India
Job description
Company Overview
Raika Photography is a leading provider of photography and cinematography services, offering a wide range of services including baby photography, maternity shoots, pre-wedding, weddings, commercial photography, cinematography, product shoots for e-commerce, and portrait portfolio. With a team of dedicated professionals, we are committed to delivering world-class photography and cinematography experiences to our clients.
Job Overview
Raika Photography is hiring a Customer Support representative to provide excellent service and support to our valued clients. As a Customer Support representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in Bangalore Urban, Karnataka, India.
Qualifications and Skills
- 1-3 years of experience in customer support or a similar role
- Excellent verbal and written communication skills in English
- Proficiency in using Microsoft Excel and other customer support tools
- Strong problem-solving and decision-making abilities
- Ability to handle demanding and difficult customers with a positive attitude
- Strong organizational and multitasking skills
- Ability to work in a fast-paced and dynamic environment
- Basic knowledge of computers and technology
- Sales or after-sales experience is a plus
Roles and Responsibilities
- Respond to customer inquiries promptly and professionally through various channels such as emails, phone calls, and social media
- Identify and assess customer needs to achieve satisfaction
- Handle and resolve customer complaints in a calm and diplomatic manner
- Provide accurate, valid, and complete information to customers
- Build sustainable relationships with customers through open and interactive communication
- Coordinate with internal teams to ensure prompt resolution of customer issues
- Keep records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- Upsell products and services to customers
- Follow up on customer interactions to gather feedback and identify areas for improvement
Job tags
Salary
Rs 15000 - Rs 17000 per month
