Excel Electro Industries And Leasing Private Limited
Location
Mumbai | India
Job description
The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem with our clients.
Roles and Responsibilities: - Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with Service Technicians for completing client visit.
- Serves as the initial point of contact for clients and forwards client problems to Service Technicians.
- Assists with logistics including travel for Service Technicians.
- Coordinates with Service Technicians for spare parts requirements of clients.
- Coordinate with client and manufacturers for spare parts and manage the entire process from enquiry of client to shipment and delivery to client.
- Maintain spare past inventory in house.
- Make and send service offers and PI for advance payment to clients.
- Coordinate with accounts department for payment follow ups as well as advance for Service Technicians for visits.
- Works under the Service Head to develop efficient office processes.
- Coordinates with Service Head for performace review of Service Technicians.
- Works under the Service Head to develop efficient office processes.
- Coordinate with Service Head for Service Technician performance review.
Desired Candidate Profile: - Strong planning capabilities, organizational skills, leadership ability, and customer service skills. Strong organizational skills as well as the ability to effectively communicate in English and take a leadership role over the group for which they coordinate.
- Knowledge of import and export.
- Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.
- Ability to analyze trends or deviations from standards and implement creative and unique cross-functional solutions.
- Proficiency with applicable software applications in related field.
- Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements. Ability to implement and ensure compliance to company rules and business processes.
- Handles sensitive issues and exhibits exemplary customer service to internal and external customers.
- Ability to work in a team-oriented environment is critical.
- Ability to give and receive constructive feedback and coaching, and respond appropriately.
Job tags
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