Info edge
Location
Noida | India
Job description
Date: 11 Mar 2024
Location: Noida, Uttar Pradesh, India
Company: Info Edge (India) Ltd
InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.
At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.
Naukri is India's market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.
Associate Senior Executive / Senior Executive
Required Educational Qualification: Any Graduate/ Post graduate
1 -3 years
The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.
Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables)
Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries
Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website
Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
Coordinating with other departments on a daily basis and following up with them diligently
Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected
Excellent verbal and written communication skills
Ability to work independently and under pressure
Comfortable with rotational shifts
Candidates with prior experience in client handling / BPO Voice process will be preferred
Candidates with an exposure in MS Office and the Internet would be given preference
This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.
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