LTIMindtree
Location
Bangalore | India
Job description
Greetings from LTIMindtree!!
Primary Skill: Lead Service Desk Grade and Experience: 7-8 YRS in Technical Service Desk Location: Bengaluru/Hyderabad Job description • The knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets • They are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization s knowledge assets • Knowledge managers are expected to keep themselves and their appointed teams accountable for compliance to the company s expectations and strategy • They are also responsible for communication, promoting collaboration and workplace harmony • Ideal candidates possess soft skills such as great leadership, effective communication, problem-solving, coaching and teamwork skills • These skills will aid in promoting a culture of knowledge-sharing that is enabled through guidance and learning • As a knowledge manager, you will be well-equipped with the knowledge base features, functionality and be able to communicate this to teams effectively • As managers in a fast-paced and knowledge-driven environment, you will have to be able to identify concepts and ideas and come up with solutions quickly Job scope: • Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles • Ensuring that knowledge technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company tech infrastructure • Controlling the accessibility and flow of knowledge within the organization and to external parties • Helping capture new knowledge with the usage of a knowledge base • Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy • Providing relevant coaching, training and support to champion a knowledge management culture KRA: 1. Define Process, Task, Activity at a Scenario level 2. Build Knowledge Management Plan + PKT 3. Establish a Live Knowledge Repository 4. Floor Coach & SME Key Deliverables: 1. Establish the SOP & Concept Notes at each scenario level 2. Build Licenses to Operate Program for Auditors and Agents 3. Build JD, Role Alignment (Deliverables), Target & KPI 4. Establish Training Plan - Domain & IDP (Self & Business) 5. Establish - Communication Protocol & Escalation Matrix 6. Reports and Dashboard (Daily, Weekly, Monthly) Interested Candidates please share your CV at [email protected].Job tags
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