Ashish
Location
Madhya Pradesh | India
Job description
Designation: Medical Operations
Full Time Opportunity Location: Multiple ROLE : - Maintaining and developing one point relationships with existing patients via calls/ messages & emails - Gathering healthcare industry updates and patient information and providing feedback on future trends - Regular follow up on discharged patients, keeping a track of discharge date as well. - Making sure that the payment source of the patient is known and its updated properly. - Seek opportunities to cross-sell or upsell to patients for any to all of health Services. - Build strong relationships with doctors, coordinators and hospital SPOCs - Convert leads from various channels i.e. RCB, chats, quotes, second opinion, floating cases, along with OP/TC/VC or Previous IPs - Conversion % Tracking : Conversions from follow up, PIPDs, Quotes, RCBs- Daily, weekly, monthly. - Empathize or understand the problems and challenges of patients/their families and identify ways health could better address those needs. - Resolve any patient's chief complaints promptly and professionally. - Collecting feedback from the patient about health services. EXPERIENCE : - MBA in hospital administration, Masters in Public Administration or something equivalent (medical/healthcare background)- UG in medical background and 2-4 years of medical/clinical experience. - Proven ability to work effectively with a cross-functional team.Job tags
Salary