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Customer Service Executive


Hd Staffing Solutions Private Limited


Location

Ahmedabad | India


Job description

We are hiring for one of our reputed Personal Care brand company in Ahmedabad.


Must be someone from a Supply Chain, or Customer Service background.

Person should have worked in a MANUFACTURING FMCG company.


• Interacting with customers to ensure the company can satisfy their needs.
• Overseeing deliveries from PO to dispatch until final delivery.
• Prioritise orders, in a calm methodical manner to ensure OTIF delivery to customers.
• Interacting with the companies US, or European based customers regularly.
• Working with the internal supply chain to help in getting goods delivered on time & in full.
• Getting heavily involved with Sales & Production teams to help OTIF delivery and ensuring regular follow up on delays.
• Monitor monthly sales budget and support in target achievement.
• Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
• Develop internal process to resolve and reduce customer complaints. Establish good rapport with your customers.
• Review purchase orders and shortages. Ensure Order fulfilment and service deliverables are achieved as per customer requirements.
• Co-ordinating on all outward shipments to customers across the world.
• Ensure documents related to exports, regulatory requirements are processed with accuracy.
• Handling payments & payment reconciliations.
• Handling order receipt till dispatch & final documentation for export orders

• Strong and impressive English(verbal & written) communication
• Must have worked in a company that does international exports via Sea.
• Must have worked on an ERP system, preferably JD Edwards (Oracle), or SAP.
• Knowledge of Container Loading & Optimization
Knowledge of Export & documentation from India to various countries
• Strong command in MS Excel
• Proactive and aggressive
• Result oriented
• Ability to grow into a leadership role. 


Ony relevant candidates please share your resume on [HIDDEN TEXT]


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