---

---

Location

Chennai | India

---

Job description

Greetings! from Coders Brain Technology Pvt. Ltd.

Position: Production Support Engineer

Work Location: Chennai

Experience: 4 Years Minimum

This Job requires

• Proven work experience as a Technical Support Engineer, hands on in Linux environments
• Actively maintain and monitor services, identify and resolve technical issues

Attend meetings with store colleagues, product owners and engineering teams to troubleshoot and diagnose

issues

• Act as the initial point of contact for all the issues reported in all colleague systems
• Complete detailed reports, analysis and post-mortem of issues and work with different teams to get the fixes in

production

• Comfortable working in and assisting others through company help desk software, such as Zendesk
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users
• Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web

works

• Familiarity in using postman and ability to trigger and debug API responses using Postman
• Familiarity in log aggregation services like Splunk and fetching consolidated data from log files, creating

dashboards and setting up alerts etc.

• Familiarity with support platforms, Jira, GitHub, and Confluence are positives.

Able to work asynchronously with a globally distributed team

• Good exposure to Querying data in DB using SQL queries.

Skills: production support,sql queries,network,lunix

---

Job tags

---

---

Salary