Area Manager, Operations - Head/VP - GoKhana
Location
Bangalore | India
Job description
Responsibilities / Qualities
Job Description & KRA's As an area manager you are responsible for the operation and management of the cafeterias allocated to you. These cafeterias may be from the same corporate organization or may be from different organizations. You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias. You are also required to have an understanding of the financial health of your cafeteria. In addition to the above, you are expected to be up to date and follow points in areas given below:
- Must have Product knowledge.
- SOP's on day to day operations, attendance tracking, rostering, vendor management, employee engagement, admin engagement, escalation matrix, cash management & reporting format.
- Attend mandatory training sessions as & when held by the head office. Conducting Site In Charge training and ensuring all of them are competent in service procedures.
- Personal grooming standards as set by the company for self and team of experience managers & site managers.
The position also will have a close working relationship with the following teams: - Food safety & hygiene – To ensure team and vendors are following SOP's and tracking audit recommendations.
- Supply – To work closely for vendor management / timely organization of food festivals and replacement of vendors based on admin / head office directions.
- Operational excellence – Tracking of day to day operations to ensure SOP's are followed and also assist inter-departmental coordination.
- Launch – To assist as and when required.
- Finance – To ensure daily cash management.
Prerequisites: - Good command over both written and spoken English.
- Excellent personal grooming along with a pleasing personality.
- Good knowledge of food & beverage service.
- 2 to 3 years of work experience in F&B, retail or any CRM related organization.
- Familiar with MS Office and other basic computer skills.
Qualifications/ Experience - Bachelor's degree or equivalent
- 4- 7 years Experience
- Food-Tech experience preferred
- Hotel Management experience preferred.
- Local language would be advantage.
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