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Senior Associate, Salesforce.com Technical Support Specialist


Pfizer


Location

Chennai | India


Job description

Why Patients Need You

We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization.

Our team is responsible to provide thought leadership in applications, platforms, and technology portfolio along with providing operational support globally for all solutions within the Commercial and Marketing Facing domains. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Senior Associate (Professional), Salesforce.com Technical Support Specialist is a critical role in helping us achieve our mission.

What You Will Achieve

The Senior Associate (Professional), Salesforce.com Technical Support Specialist will be responsible for providing support and maintenance services to Commercial business applications primarily leveraging Salesforce.com platform technologies and mid-tier technologies. This role will maintain stable, compliant, and reliable systems, engage with customers and service providers to resolve support issues, and partner with solution delivery to deploy new solutions and capabilities. This role will apply comprehensive technical and domain knowledge to provide technical leadership for support, maintenance, and operation of simple to complex commercial applications. The qualified candidate in this role will serve as a technical resource on the team to ensure application service, availability and performance levels are met. This role will participate and contribute as a team member, collaborate with other support teams, drive continuous improvement, and ensure business solutions are supported with the highest level of customer satisfaction. Individual in this role will also work with regional and market level Digital and business contacts globally to manage communications and service relationships.

How You Will Achieve It

With some oversight:

Qualifications

Must-Have

Nice-to-Have

Physical/Mental Requirements

None, primarily office/computer-based work

Non-Standard Work Schedule, Travel or Environment Requirements

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech


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