Customer Service Representative

Location

Mumbai | India

Job description

We are hiring for Customer Service Representative role for Mumbai(Goregaon)

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Responsibilities

• Attending all Inbound & Outbound call and case management ie Clinics, Doctors , Professionals, internal team, Recipients (Patients).
• Tracking Complaint and its resolution
• Order to Cash process Management

1.     Order entry

2.     Order entry validation and booking

3.     Order-related coordination activities with Finance and Logistics team

• Co ordination with various stakeholders ie Finance, Logistics, Shared services
• Tracking service failures, performing root cause analysis (RCA) and implementing corrective actions
• Communication script monitoring management- email and calls

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Qualifications

• At least 2 years' of relevant work experience
• Any Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job tags

Salary