Analyst/Senior Analyst-Operational Excellence

Location

Gurgaon | India

Job description

Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

The ICS Operational Excellence Team is responsible for enabling growth through implementation of an effective framework that drives efficiency, accountability, and a strong control environment. Through a collaborative partnership with Global Risk & Compliance, Product Management, Marketing, Global Banking, and Technologies, the Operational Excellence team drives a robust first line of defense for ICS and advises our partners on how to effectively balance business growth objectives with appropriate controls. This framework consists of several core components, grouped into pillars, including governance, risk assessment, business, and environment internal control factors, and reporting and monitoring.

How will you make an impact in this role

This role will primarily focus on supporting the implementation of a Sales Practices and Business conduct program in APAC, designed to ensure that all ICS Sales and Account development activity is managed in a compliant and ethical manner.

• Establishment of the Business Conduct program in the APAC markets.
• Supporting the continuous development and expansion of the ICS Business Conduct Program.
• Regularly connecting with Sales leaders to explain coaching opportunities and share findings from the Call Monitoring.
• Stakeholder / Steering committee facilitation (coordinating the development of materials / minuting / tracking actions etc).
• Training development - Working in collaboration with existing OE team, Business leads, central training function & compliance officers and Colleague relations to enhance the training capabilities associated with the sales practices program.
• Issues & risk documentation, tracking - must have a clear understating of Risk & issue management and prior experience working with senior leaders to develop mitigation / action plans to address risks.
• Collaboration with the central team and with second line, to monitor development of Business Conduct program to ensure risks/ issues, enhancements and learnings from the other markets are leveraged into the international plan as applicable.
• Assist in the design of adequate control environment to monitor the Sales practices/ Business Conduct program.
  Create end-end process documentation and associated operating procedures / policies as required to enhance existing or rollout new control environment capabilities - ensuring all relevant approvals are secured and audit trail of changes maintained.

Minimum Qualifications

• Undergraduate/ Postgraduate
• Strong relationship building experience / ability to develop relationships with key ICS business partners and stakeholders across Compliance, Legal and Colleague relations teams.
• Past experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline.

Preferred Qualifications

• Understanding of ICS Products and selling Channels and/or experience working with audit, compliance, operational risk and/or control functions would be preferred.
• Knowledge of systems like Speech miner / One Force is beneficial.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Salary