Synchrony Financial
Location
India | India
Job description
Role Summary/Purpose:
To answer calls and to respond to general customer's inquiries,concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction.
Essential Responsibilities:
Customer Focus - Service calls from Customers based out of US
Solve queries and concerns on the call
Arrange for Services required by the Customers
Provide Customer with Product and Services information
Follow up on Customers inquires and resolve
Recognize, document and alert the Supervisor of trends in Customers calls
Recommend Process Improvements
Qualifications/Requirements:
Freshers / Experienced External Candidates can be considered
Internal Synchrony guidelines of 18 months in SYF and 12 months in current role will apply for internal candidates.
Should have Customer Centric Attitude.
Excellent English Language Communication Skills.
Working Knowledge of Computers.
Professional Phone etiquettes and ability to work with teams.
Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
Should be Open to Change.
Job tags
Salary
