IT Freshservice Integration Expert
Location
Gautam Buddha Nagar | India
Job description
Core Responsibilities:
- Design, architect, develop, and implement FreshService applications and services.
- Evaluate complex business requirements and work them to completion.
- Provide technical expertise and participate in implementing new FreshService requirements.
- Design and implement business-driven enhancements, including forms, workflows, reports, and system interfaces.
- Maintain a detailed view of the FreshService architecture.
- Participate in Agile development, e.g., assist with estimating release level of effort.
- Optimize stability and usability of FreshService through regular application maintenance and defect resolution on all FreshService instances.
- Continually identify opportunities for improvement, such as combining similar solution needs.
- Contribute to governance processes.
- Contribute to the implementation of technical best practices, policies, and procedures.
- Stay current in FreshWorks products and applicable integrated technologies.
- Contribute to the design of interfaces/integrations with third parties to carry configuration management database and IT asset data.
Requirements
- Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience.
- 6-8 years working as a FreshWorks application developer, architect, and/or system administrator.
- Demonstrated ability with FreshService asset, incident, change, problem, request, configuration, and knowledge management applications.
- Enterprise IT Service Management (ITSM) experience.
- Experience with Jira or similar development platforms.
- Experience in requirements gathering and analysis.
- Application integration experience.
- Policy / processes documentation experience.
Benefits
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Job tags
Salary
