E-commerce Sales Administrator - Female
My Placement Management Consultants
Location
Ghaziabad | India
Job description
Job Title Sales Administrator (Manage Online Order, Delivery notes, Checking the accuracy of orders, and issuing invoices)
Job Location - Greater Noida (Outstation candidates can also apply if ready to relocate to Greater Noida) Position Officer
Work field Sales Administrator
Job Purpose - Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
- Manage ecommerce sales orders from the process of receiving order
from the seller/customer until the product is delivered to the destination
- Improve, develop services and coordinate with relevant department to
achieve satisfaction for both internal and external customers to
achieve the company 's goals.
Responsibilities & Duties Key Responsibilities - Handle customer complaints on call and via email, provide appropriate
solutions and alternatives within the time limits; follow up to ensure
resolution. Keep records of customer interactions, process customer
accounts and file documents. Follow communication procedures,
guidelines and policies. Take the extra mile to engage customers.
- Manage eCommerce sales orders (Quotations, check available stock,
Customers' purchase orders) with verifications and follow up with
customers in case of discrepancies.
- Issuing sales documents such as Delivery notes, Invoices, Return
management for online channels and related sales report
- Inventory management for marketplaces such as Amazon.
- Coordinate with relevant departments to carry out sales and services to
achieve satisfaction for customers
Collective Responsibilities
- Liaise with relevant departments to carry out order management and
service efficiently to achieve the specified objectives to give
customers highest satisfaction.
Key Performance Indicator (KPIs) KPIs of Key Responsibilities
- Customer complaints from internal and external customers
- Issuing delivery documents and invoices accurately and on time 100%
- 100% accuracy of keying orders
- Check available stock for sales in time, inventory management
- Return management for online channels
- Achieve performance goals with quantity and quality
- Follow up on goods and transportation services to deliver goods to
customers as soon as possible.
KPIs of Collective Responsibilities
- Service both internal and external customers to achieve the objectives
to make the customer's highest satisfaction.
- Maintaining good relationships with internal and external customers.
Qualifications Education Bachelor's Degree in Business Administration Management
or related field.
Experience 1-3 years (s) of working experience in the service field.
Ability Good computer skills and Interpersonal skills would be an advantage.
Planning Job Description and details - Create work instruction and determine the priority of each task.
- Plans, execute and manage task for each day according to
priorities.
Timing - Driven the project to be on time to achieve the specified objectives.
- Leadership to guide and help others, ability to make decision and
take immediate action to solve the problems.
Cooperation - Service mind and good cooperative skills
- Responsible for following up and control projects to meet timeline,
in scope, in quality.
Negotiation - Good communication and taking responsibility for working with
teams.
Service - High passion, strong team player, good problem-solving
Working Conditions - Flexible for day or night shift conditions.
Job tags
Salary
