CONSULTANT

Location

Noida | India

Job description

Job Description (Posting).

• Level E2 or E32. Skills Required: SMP/E; REXX; JCL; SAS; Experience with IBM and OEM Utilities3. Desired Skills: Mainframe Language Environment Support; z/OS Assembler programming4. Complete Job Description:Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle. Design, implement/install, maintain and administer infrastructure systems including vendor software and various configurations. Monitor overall performance to proactively identify potential issues and tune appropriately. Perform root cause analysis on failed components and implement corrective measures. Mentor and coach others to establish and improve processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions Design and successfully implement overall infrastructure components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA , DR, monitoring, security and scalability needs required by the solution Ensure that post-production operational processes/deliverables are well designed and implemented prior to the project moving into the solution support phase Generate scripts and templates required for the automatic provisioning of resources, on prem, cloud and distributed Define and create operational procedures, processes and scripts Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening) Assist in the evaluation, selection, and implementation of new technologies to ensure adherence to architecture guidelines Evaluate vendor technical and support capabilities Provide technical leadership on enterprise work and establishing standards/guidelines Design, implement and support multiple moderately complex systems or applications with multiple concurrent users, ensuring control, integrity, and accessibility Develop enhanced production monitoring and additional capability Support and maintain infrastructure solutions utilizing required tools and technologies Provide off-hours support (24 x 7) as required Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. 1. Excellent understanding of System z architecture and strong experience with IBM z/OS operating system 2. On-call rotation 3. Excellent verbal and written communication skills. 4. Excellent troubleshooting and customer service skills. 5. Interviewers 1: Erin Lacox (RM); Interviewer 2: Jay Hartzler (technical expert Software Team); Interviewer 6. Domain: Mainframe7. Sub Domain: ISV Support8. Location: Offshore9. TP / FTE: FTE10. Sub Band: (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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Salary