Firstsource
Location
Chennai | India
Job description
About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle – across Banking and Financial Services, Healthcare, Communications, Media and Technology, and Diversified industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US, the UK, India, and the Philippines, we act as a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies. For more information, visit
Job location : Chennai, Position : Team Leader- US Healthcare Division : BPO Experience : 2-5 years of experience in relevant role Responsibilities · In-depth Knowledge and Experience in the RCM Healthcare. · 4-7 years of experience in PD/ HB Auth Process. With over 2 year of experience as a supervisor. · Proven track record in managing processes, streamlining workflows and excellent people management skills. · Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. · Circulate quality dashboards at agreed periodic intervals to all relevant stake holders · Adhering to various regulatory and compliance practices. · Maintaining and Ownership of reports both internal as well as for the clients. · Presenting the data and provide deep insights about the process to the Clients as well as Internal Management. · Managing and co- ordinating training programs. · Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process. Key Performance Indicators · Ensuring that the key Service Level Agreements are met consistently without any exceptions. · Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded. Work in tandem with all Business functions to ensure smooth business process. · Retention of key team members Qualification & Experience Critical: Any Degree (Pass/Fail) · Graduation is a must in any stream of Education Know How Critical: · Indepth Process knowledge in RCM Processing · Front ending the client in a must · Focus on continuous process improvement Desirable: · Six Sigma certified · Certification in any RPA tool · Knowledge on AI and ML Contact details Arul M Email- [email protected]Job tags
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