VCOSMOS
Location
Gurgaon | India
Job description
job description:- Job Function Operations
Experience 6 months Exp or Fresher Job Type Full Time Position Title : Customer Success Associate Industry: CRM/Call Centers/BPO/ITES Location Gurgaon, India Salary As per Industry standards Education Graduates Working days 6 days Shiftt 9hrs PURPOSE OF POSITION Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers. Primary Duties And Responsibilities Understanding of Inbound Call Handling. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Eligibility- Average English Communication. Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati) Candidate should be within 20 Kms from Office Location/Even if relocated. Immediate Joiners only. Graduate/Undergraduate both will work. (Pursuing Not Allowed)Job tags
Salary
