Eazy ERP Technologies Pvt Ltd
Location
Chennai | India
Job description
About The Company
EAZY Business Solutions ( was incorporated in 2007, in association with the Singhal Group, one of NCR's most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as 'Krish' in Real Estate and offers a wide range of financial consulting services in Personal, Industrial, Business and Institutional segments. Today, with a team of dynamic and experienced professionals at its helm, EAZY Business Solutions has become one of the fastest growing ERP Product, Project Development and IT consulting companies. It has a veritable Pan-India presence, allowing great reach and accessibility to companies across the nation. overall. Job Title: Customer Support Executive Location: Hyderabad,Chennai,Mumbai,Kochi Key Responsibilities Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Understand their business objectives & day to day challenges to provide solutions & support. Onboarding and Training: Guide clients through the onboarding process, ensuring a smooth transition onto our platform. Provide comprehensive training to ensure clients are proficient in utilizing our solution effectively. Account Expansion: Identify opportunities for account expansion & upselling additional products or services to meet client needs. Issue Resolution: Address any client concerns or issues (Including field calls) in a timely & effective manner. Work closely with internal teams, such as customer support & development team, to resolve issues & provide head up on new development or feature release communication to clients on time. Renewal Management: Proactively engage with clients to secure renewals on time. Monitor client usage & satisfaction levels to identify at-risk accounts. Reporting & Analysis: Track & analyse key account metrics, such as usage patterns & customer satisfaction scores. Provide regular reports & insights to Client side internal stakeholders to improve overall customer success. QualificationsJob tags
Salary
