Senior Process Executive-Voice
Location
Secunderabad | India
Job description
Job Description
Team Lead|Team Manager - B&L
Qualification :
Graduate (exclusion :
BE,BTech,MCA)
Responsibility :
Business,Customer
- Minimal Customer interaction under guidance.
- Understands Domain Process/sub process functions terminologies (such as SOP QC checklists).
- Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
- Handle first level processing of transactions.
- Adhere to quality requirements achieve targets/volumes in given TAT(Turn around time).
- Proactively identify issues.
- Contribute to process improvement initiatives.
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
- Update Process documentation as appropriate for the process under guidance.
- Participate in knowledge transfer.
- Adhere to org hygiene and compliance needs in terms of.
- aPersonal Utilization and Time sheet submission.
- Personal and new hire Assimilation.
- Team Initiatives Collate team performance metrics.
- Manage break schedule/transport logistics for the team in the absence of his,her supervisor.
Must Have Skills
- Mortgage Default Servicing
- COTS Products(BFS InvBnk)
Good To Have Skills
- Mortg Originatn Non-Underwritg
- COTS Products(BFS ConsLend)
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 08 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
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