Dispatch Manager

Location

Pathankot | India

Job description

• Dispatch Operations Management:

• Plan, organize, and manage daily dispatch operations to meet customer demands and service level agreements.

• Assign routes, vehicles, and drivers based on delivery requirements, geographic considerations, and customer priorities.

• Monitor dispatch activities in real-time and address any issues or delays to ensure on-time delivery and customer satisfaction.

• Routing and Scheduling:

• Develop optimized routing plans to minimize travel time, fuel consumption, and vehicle wear and tear.

• Schedule deliveries, pickups, and service calls based on customer orders, delivery windows, and logistical constraints.

• Adjust routes and schedules in response to changing priorities, traffic conditions, and unforeseen circumstances.

• Personnel Management:

• Recruit, train, and supervise dispatch staff, including dispatchers, drivers, and administrative personnel.

• Provide leadership, guidance, and performance feedback to ensure team members meet performance standards and goals.

• Foster a positive work environment and promote teamwork, accountability, and continuous improvement.

• Customer Service and Communication:

• Serve as the primary point of contact for clients, vendors, and internal stakeholders regarding dispatch-related inquiries, issues, and requests.

• Communicate delivery status, updates, and changes to customers and internal teams in a clear and timely manner.

• Address customer complaints, concerns, and service issues promptly and professionally.

• Fleet Management and Maintenance:

• Coordinate with the maintenance department to ensure fleet vehicles are properly maintained and serviced.

• Monitor vehicle condition, mileage, and performance to identify maintenance needs and schedule repairs or inspections as necessary.

• Maintain accurate records of vehicle maintenance, inspections, and repairs.

Job tags

Salary