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Technical Shift Lead (Python & SQL)


Foundation AI


Location

Secunderabad | India


Job description

Technical Shift Lead, Customer Support

As a Customer Support Technical Shift Lead, you'll be at the forefront of managing day-to-day operations for our Customer Support team. This role requires a proactive leader with stellar communication skills and a genuine commitment to delivering outstanding customer service. The ideal candidate will possess a track record of efficiently handling internal alerts and client tickets while fostering a positive team culture.

Responsibilities:

Team Leadership:

Ticket Resolution:

Quality Assurance:

Communication:

Reporting and Analysis:

Training and Development:

Customer Satisfaction:

Qualifications:

Education:

Mandatory Qualifications:

If you are a dynamic leader with a passion for customer service excellence and possess the mentioned qualifications, we invite you to apply for this exciting opportunity to lead our Customer Support team. Join us in creating a positive and efficient support environment for both our internal teams and valued clients.


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