Kezan Consulting- A Unit of Kezan India Private Limited
Location
Noida | India
Job description
Astrotalk
About Astrotalk Hey! We are building the coolest astrology brand. We help people connect with genuine astrologers so that they can make informed decisions in life, thereby reducing mental stress. We spread positivity in the world by letting people know their full potential. We are the world s largest astrology brand by revenue and have served more than 30 million customers across the globe. We are proud to be the rst mover, the most innovator and also the trend setter to make astrology cool, sexy and more appealing to the younger generation. Yes, 85% of our customer base is in the age group of 25-35 & are the most educated people from the metro cities. Join us at Astrotalk for exponential growth as we are growing by 30% quarter on quarter. And we feel we have just scratched the surface of a trillion dollar industry of mental health and spirituality. About The Role We are looking for a motivated and energetic professional Customer Relation Executive who will be responsible to monitor escalations, enhance e ciency, analyse metrics, handle high-priority issues, collaborate with teams, and stay up-to-date with industry trends for exceptional customer service. Key Responsibilities Manage inbound and outbound calls, addressing customer queries and concerns professionally. Build and maintain strong customer relationships, ensuring satisfaction and loyalty. Implement strategies for customer retention and encourage repeat business. Collaborate with the sales team to identify upsell and cross-sell opportunities. Maintain accurate customer records in the CRM system. Analyse feedback to suggest process improvements and optimise customer experience. Qualifications Bachelor's degree preferred. Proven experience in customer service or relationship management. Excellent verbal communication and active listening skills. Strong interpersonal skills and empathy. Problem-solving abilities and proactive attitude. Time management skills and ability to handle multiple tasks e ciently Note: This job description is not exhaustive and may be modi ed as per the organisation's needs. Skills: english commmunication skils,analyse feedback,crm system,manage inbound and outbound calls,analyse metrics,customer records,enhance efficiencyJob tags
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