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Location

Mumbai | India

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Job description

Customer Service – Import

 Handling shipments Air / Sea (LCL, FCL, AIR)

 Following up with the counterpart/co-loaders on daily routing orders & updating the

same to client on daily basis.

 Preparing CAN copies and sending Cnee with arrival Details.

 Resolving the issues & query of customers regarding daily routing orders.

 Execute order request – calls / email.

 Email suppliers, carrier & customers with shipping updates

 Track shipments and confirm receipt & arrivals of shipments.

 Ensure customer experience by addressing customer concerns and resolving issues.

 Responsible for answering and routing phone calls, handling enquires.

 Preparing Daily status report, updating DSR on daily basis & sending to respective

Cnee with proper updates.

Skills: customer service,import,freight

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Job tags

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Salary