Technical Support Engineer

Location

Secunderabad | India

Job description

Job Role: Technical Support Engineer

Job Type: Intern cum Full Time - Work From Office

Experience: 0.6 - 1 years of Experience in Technical Support or Relevant Knowledge with Certification

Qualification: Any Graduate

Work Location : Hyderabad

Mandatory to Note:

• Stipend: 25k per month
• Internship Duration: 3 months
• CTC: 3.6 LPA to 4.0 LPA (After Full-Time Conversion)
• Working Hours: 8 Hours per day, 6 days a week
• Requirements: Having a laptop would be added advantage
• Other Remarks: Conversion to full-time is based on performance and requirements.

Skills

• Good analytical and comprehension skills.
• Knowledge in any one of the programming languages and aptitude (aligning with Fresher IT requirements)
• Command of the English language: an eye for detail, grammar, and proofreading skills
• Ability to work in a fast-paced environment and deliver high-quality work on tight schedules.
• Good Command on Excel

Roles and Responsibilities:

Course Content Management:

• Efficiently load and update course content onto our Learning Management System (LMS) in accordance with established schedules and quality standards.
• Collaborate with content creators and subject matter experts to ensure accurate and engaging content delivery.
• Monitor and maintain the integrity of course materials, ensuring a seamless learning experience for our users.

Technical Ticket Resolution:

• Provide timely and effective technical support to resolve user inquiries, issues, or tickets related to the LMS, course content, and associated technologies.
• Diagnose and troubleshoot technical problems reported by users, escalating complex issues as needed.
• Document and track support tickets to ensure that all issues are resolved satisfactorily and within established service-level agreements.

Continuous Improvement:

• Collaborate with the technical support team to identify recurring technical issues and recommend improvements to the LMS and associated processes.
• Stay current with the latest trends in e-learning technology and provide suggestions for enhancements to enhance the user experience.

Communication and Collaboration:

• Collaborate with cross-functional teams, including content developers, IT to address technical challenges and ensure a seamless educational experience.

Job tags

Salary