Customer Support Engineer
Location
Palanpur | India
Job description
Main Duties and Responsibilities:
Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware)
- Build quality relationships with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and the market’s demand for the company’s products
- Product-related testing as per customer application requirements
After-Sales
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirements
Non-technical requirements:
- Good written and spoken communication skills, be able to report to supervisor overseas
- Support focus mind, capable to solve/simplify customer challenges
- Willing to learn and patience when dealing with tight timelines • Good analytic thinking and ability to solve technical problems
- Must be friendly, energetic, passionate independently
Job requirement:
- Candidate must possess at least a Diploma/Bachelor’s Degree in Computer/IT/Software/ Electronics/Electrical Engineering or the equivalent required
- Understanding coding is a must. Being able to do programming will be a bonus
- Technical competency in Android POS or any relevant experience will be a bonus
- Must have IT knowledge and hands-on person
- Well-disciplined and have an attitude to learning a new system
Job tags
Salary
