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Branch Manager - Banking

Changeleaders.in

Location

Mumbai | India

Job description

Job Description

Branch Manager

Exp: 8 to 16 years

Loc: Mumbai

Primary Skills: Branch Operation, Compliances, Deposits, Customer Retention, Management Skills, Branch Sales

Roles And Responsibilities

  • Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met.
  • Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity.
  • Responsible for organizing various sales campaign / promotions in the area of function.
  • Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets.
  • Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.
  • Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions.
  • Provide guidance and support for new product launches.
  • Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank.
  • Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration.
  • Ensure ethical practices in acquisition and servicing.
  • Monitor performance of branch on a weekly basis viz. in terms of business targets achieved.
  • Responsible for efficient operations, customer service and marketing for all retail banking products.
  • Develop alternative channels for CASA business sourcing.
  • Proactively seeks solutions that benefit the customer and the bank.
  • Manpower planning for branch staff and performance appraisal.
  • Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch.
  • Ensure full team is committed and customer focused in their approach.
  • Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction.
  • Identify and carry out all actions/ activities related to business growth.
  • Train the Branch staff at periodic intervals in new products, features and competition.
  • Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to

Desired Experience

  • Minimum Graduate, Masters degree in a related field will be an added advantage.
  • Experience of 8- 16 years in Retail Banking; preferably in relationship/transactional banking
  • Good time management skills, selling skill, Interpersonal and communication skills, Well versed with English and local Language.
  • Customer-service orientation, Negotiation and Persuasion skills & Relationship building Skills, Organized and Result-orientation.
  • Willingness to travel as needs require, Honesty and Integrity
  • Ability to work under pressure.

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