WNS Global Services
Location
Mumbai | India
Job description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
• Diploma/Graduate
• Experience with 2 to 6 Years in same or related
• Preference for Domain specific certifications such as, Messaging, Identity Management, Compliance, etc.
• Understanding of email servers such as Exchange 2016/2019, Exchange Online, Ice warp
• Working knowledge about Intune or Maas360 MDM.
• Ensure all Service Desk tickets are resolved within WNS agreed SLA.
• Ensure adherence to operational & technical escalation process (escalation Matrix)
• Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.
• Provide accurate shift handovers.
• Coordination with external vendor for the Issue resolution and solution optimization.
• Attend all the calls forwarded by Service Desk.
• Ready to work in Rotational shifts (including night shift)
• Accountable for ensuring SLA adherence with on time ticket acceptance and closures.
• Support for supported technologies (e.g. Exchange Online, Exchange On-Premises, IronPort, Intune)
Bachelor’s Degree
Job tags
Salary
