Nexthink
Location
Bangalore | India
Job description
To support Nexthink Professional Services, we are looking for a Delivery Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.
The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer s dataset and provide recommendations as well as maintain application operations.
The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows:
Being able to analyze and benchmark customer s data-set to drive insights for ongoing operations
Experience on end user computing common issues and proper ways to solve it for enterprises
Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles
Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
Provide actionable insights to customers and automation opportunities
Being part of customer s internal process
Support customers initiatives on Nexthink areas of operations
Ability to build content based on customers requirements and collaborate with specialized team for advanced content build
Provide new insights to integrate Nexthink with existing solutions and internal processes;
Work against a set of Service Levels (SLs)
Stay current on product development/releases to a level required for the above activities;
This position requires 10% travel to headquarter for training purposes
BA/BS preferred in computer science, computer engineering
Minimum of 3-5 years of experience in technical consulting, analytics & automation
History of data analysis and drive to actionable insights and automation
Experience over transformation projects (e.g. Win10, O365)
Extensive technical knowledge on end user computing
Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
Good knowledge of IT operations in challenging environment
Job tags
Salary
