- 5+ years of Salesforce admin/developer/analyst experience
- 5+ years as a Business Systems Analyst (BSA)
- Proven experience working with Salesforce Sales Cloud, Marketing Cloud Service Cloud products, such as Sales/Leads/Opportunities, Marketing Cloud Account Engagement (formerly Pardot), and Field Service
- Working knowledge of Salesforce Lightning components, configuration, object relationships, app management administration
- Proven experience managing ticket/support queues SLAs, combined with excellent customer service skills.
- Proven experience with business and technical requirements analysis, business process modeling and data modeling.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based (e.g. Azure, AWS, private cloud)
- Working technical knowledge of scripting languages and automation (RPA) are an asset.
- Ability to apply statistical and other research methods into systems issues and products as required.
- Demonstrated project management skills.
- Strong knowledge of system and software quality assurance best practices and methodologies.
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software/systems and requirements gathering documentation.
- Knowledge of trends in technology relating to software applications, especially Services Oriented Architecture, Enterprise Service Bus, XML, integration strategies, cloud computing, etc.
- Demonstrated knowledge of sales process from lead to asset, from asset to service opportunity.
- Understanding of Configure Price Quote (CPQ) and e-Commerce architectures
Good to Haves:
- Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle
- Certified CRM admin
Job Description
IT at ATS is fast paced and focused on continuous improvement. We leverage leading technologies to drive innovation and diversification from our competitors.
Our solutions are rooted in automation and our technology capability is focused to elevate digital connectivity, collaboration, analytics, and self-service enablement.
Our strategy is to drive global operational excellence and rethink how we deliver services while enabling growth of the organization through technology partnerships with our business segments and customers.
ATS IT fosters professional development, digital impacting opportunities, and creative thinking. If you are searching for a career where you can make a digital impact, we want to hear from you!
