Accops
Location
Pune | India
Job description
Qualification: Bachelor's/Master's Any MBA will be preferred
Experience: 5 to 10 years
Technical Skills
Required Mandatory:
• Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group policy objects, User Profiling and Remote Desktop Services. • Deep understanding of Virtualization (VMWare eSXI, Vcenter, Workspace One, Horizon, MS Hyper-V, Citrix) and HCI (Nutanix)
• Strong networking knowledge (Routing, Firewalls, VLANs, VPNs, Load Balancing, etc).
• Understanding of Linux Operating system and proficient knowledge of fundamentals.
• Proficiency in any of the Scripting languages: Bash Shell & PowerShell.
• Strong networking knowledge and familiar with various monitoring and troubleshooting tools (Wireshark, Process Monitor, Nmap, debug view, etc).
• Performance Monitoring and Logging tools (ELK Stack, SIEM, etc).
• Experience in IT infrastructure design and administration (Solution Architecture / Sizing / etc)
Role and Responsibilities:
• Co-ordinate with customer and help design, configure and deploy Accops Solution suites for based on Statement of Work (SoW).
• Adhere to implementation process including documentation.
• Change Management in SoW with customer and product engineering team.
• Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criteria are met.
• Manage multiple implementation projects simultaneously with implementation team.
• Plan overall execution and timely reporting of multiple projects.
• Participate in improving Learning & Development of the professional services team.
• Work with product management team to improve the product by suggesting new features and enhancements.
• Ensure 'High Quality' documentation (Accuracy of content and diagrams, clarity of diagrams ('professional' look), architecture and configuration details, etc).
• Proper, regular and timely updates regarding project progress and work related matters.
• Join and participate in scheduled meetings.
• Ensure proper co-ordination with team members, client team, and others as required.
Good to have :
• Cloud management skills.
• Experience of working with a product (OEM) company in support or implementation or pre-sales
Accops is a single stop shop to build a simple and integrated workspace for business users, providing seamless access to modern web applications, SaaS applications, client-server applications, legacy applications, virtual applications, and virtual desktops.
Industry Experience Required Mandatory:
• Must have worked in enterprise IT infrastructure teams or product (OEM) teams supporting enterprise customers.
• Must have worked in technical support as L1 or L2 for at least 3 years.
Soft Skills Required:
• People management skills
• Project and task management skills
• Customer obsession
• Clarity of thought
• High Integrity
• Self-motivated
• Logical bent of mind (Analytical)
• Team player
• Flexible/adaptable
• Strong communication skills (both written and verbal
We are a rapidly growing IT product company with a flat organizational structure and flexible work environment. We enable enterprises to adopt 'work from anywhere' and by joining us, you get to work on hypergrowth technologies, like virtualization, cloud computing and network security.
Accops is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.
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