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Location

Chennai | India

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Job description

This is a remote position.

Job Description

This task involves managing customer complaints, service requests, and tickets through Zoho Desk.

The responsibilities include registering complaints, raising tickets, sending quotations, acknowledging service requests, changing customer status, sending reminder emails, recording all details in the ticket, sending service completed acknowledgment mail, closing tickets, Template management.

Roles and Responsibilities:

• Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams.
• Raise tickets and send quotations to customers as required.
• Acknowledge service requests and update the status of the customer in Zoho Desk.
• Send reminder emails to customers to ensure that they are aware of the status of their complaint or service request.
• Record all details in the ticket, including customer information, complaint details, and any actions taken to resolve the issue.
• Send service completed acknowledgment mail to customers after their complaint or service request has been resolved.
• Close tickets in Zoho Desk once the complaint or service request has been resolved.
• Manage templates in Zoho Desk, including creating and updating templates for emails, tickets, and other communication.

Qualification: Any Graduate Shift Timing: 1.00 pm - 6.00pm Hiring Process:

Steps Process Timeline

Step 1 Job Postings on our Career page Tuesday

Step 2 Call for Registration and Enrollment Wednesday

Step 3 Initiating Portfolio Submissions Thursday

Step 4 Evaluation Process ends on Abhyaz platform Friday

Step 5 Interview & Job offer Friday

Step 6 Onboard – Accept our Job Offer and onboard Monday

• Please note: candidates are requested to fill out all the fields in the application form and not to use the easy apply option!

Do follow us on Linkedin / Twitter / Facebook / Instagram

Benefits Benefits:

• Internship Completion Certificate
• Practical experience in the Edu-Tech Industry
• Remote work opportunity / Week work opportunity
• Hands-on experience using Abhyaz Platform & Zoho Application
• Online Portfolio building
• Terms & Conditions apply

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Job tags

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Salary