M venpick Hotel Amman
Location
Jordan | India
Job description
Job Description
- Greets, escorts, seats and farewells the guests,
- Takes the orders of the guests and conveys to related production areas
- Handles all service matters to guests in the station,
- Organizes table set-ups
- Interacts with Outlet guests professionally and uses up-selling techniques
- Is aware of the daily hotel activities and has product knowledge of all the hotel facilities
- Proper grooming at all times
- To attend training classes as per schedule
- Shows fullest cooperation and respect within the team and other departments
- During the set-up of the outlet, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins etc.
- After the set-up and before the arrival of the customers, and also during a new set-up within the service time, she/he must check the quality of the set-up and be sure that the outlet or the table has a nice and warm appearance.
- Coordinates with the Supervisor and Captain Waiter to plan and conduct skills training constantly.
- Attends the communication meetings of her/his Outlet.
- Personally, supervises the end of day closing of the service area and makes sure that all equipment is in appropriate place, and nothing is left around, which can be hazardous
- At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations
- She/he needs to have a sale behavior and ask tactfully to the guests if they would like another beverage or an up selling.
Qualifications
- Interdepartmental Co-operation (Teamwork)
- Going beyond the call of duty to satisfy guest needs.
- Highest level of proficiency in dealing with customers
- Multifunctionality
- Self-motivation
- Positive attitude
- Personal grooming and etiquette
Additional Information
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Job tags
Salary
