Lead - Customer Fulfilment Services
Location
Delhi | India
Job description
- An excellent opportunity to serve in a critical role.
- A chance to contribute to the success of a dynamic and growing company.
Job Description
Reporting to the Chief Commercial Officer, you will:
- Manage work streams to ensure accurate and timely fulfilment of sales orders, serving as the primary liaison between external customers and internal teams.
- Collaborate with cross-functional teams to review schedules, identify and resolve issues, and ensure on-time and on-budget delivery.
- Proactively communicate vital project data to relevant stakeholders.
- Maintain up-to-date contractual records and documentation.
- Assist with period-end closing cycles and ensure compliance with contractual obligations and company policies.
- Evaluate and propose solutions to achieve successful customer outcomes.
- Identify and propose operational improvements.
- Assist with project closeout.
The Successful Applicant
In order to apply successfully to this opportunity, you will have:
- 4+ years of experience in a customer-facing role, ideally leading fulfilment for a B2B/Industrial Goods firm.
- Strong ability to communicate effectively both verbally and in writing.
- Strong interpersonal skills to build relationships and resolve issues collaboratively.
- Proven track record of customer service excellence.
What's on Offer
- An attractive compensation package and the opportunity to work with a respected organisation in a critical role.
- A supportive and collaborative work environment where you will have the opportunity to learn and grow, and contribute to the success of a high-performing team.
Job tags
Salary
