Hitachi Ltd.
Location
Halol | India
Job description
Description
General Information:
SPEX (SAP Process Excellence) Leader, South America
As part of our growth strategy, Hitachi Energy is currently engaged in a multi-year project (Reiwa) to upgrade our core ERP systems to SAP S/4HANA, standardize our IT application landscape and digitize our business processes to meet the needs of our expanding business. The SAP Process Excellence (SPEX) team supports the 50+ transformer factories and service centers in 19 countries to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting the local teams with training and issue resolution, and identifying opportunities for system enhancements. As we deploy the new SAP S/4 solution, you will be responsible for providing support to our South American region, working with the factory leads and key users in the Spanish speaking countries to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests. You will work closely with our IT support team and management to ensure the ERP system is functioning smoothly and to continuously improve user experience. This role is to support our Spanish speaking countries in South America. Our most critical site in this region is Pereira, Colombia, therefore our ideal candidate would work on-site at the Pereira factory and support other Spanish American countries remotely. We will consider other locations in Colombia as long as the candidate is able and will to spend at least 75% of their time in Pereira.
Your Responsibilities:
Support the local SAP users by being the local contact for all end user training and issue management.
Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools.
Work with factory leads to understand their highest priority challenges and work with the central support teams to resolve issues related to the SAP system.
Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.
Enable key and power users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.
Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.
Identify potential enhancements to improve system usability and develop the functional requirements documentation to effectively communicate the business requirements to the development team.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Bachelor's degree in Information Technology or related field or equivalent work experience.
At least 3 years of experience in one or a combination of the 3 SAP Modules - MM, PP, PS, QM or PM.
Strong knowledge of the S4/HANA platform preferred.
Experience in manufacturing and industrial services.
Excellent communication skills with the ability to communicate fluently in Spanish and English in a global multi-cultural environment.
Technical IT knowledge and ability to rapidly gain knowledge of a new global template.
Excellent communication and interpersonal skills, with a high level of emotional intelligence.
Ability to work in a fast-paced and dynamic environment with little direction.
Strong problem-solving skills and ability to quickly identify root causes of issues.
Proficiency in both spoken & written English language is required.
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