Birlasoft
Location
Pune | India
Job description
Birlasoft Hiring for Application Support Engineer Oracle /SQL Location:- Pune Shift Time- 6.30AM (9hrs) – 12.30PM (9hrs) / Some night/weekend work may be required from time to time however will remain 40hrs a week.
Must Have Skills: • Expert / Extensive Knowledge of SQL is required to assist own teams during debug. • 5+ years of experience using Oracle/MS SQL. • Expert in Scripting and automation (Python, Perl, PowerShell) - 2 years mandate • 5 to 7 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred. • Excellent oral and written communication skills are required – Ability to speak to traders confidently • Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory. – min 5 years Trading support or Trading Application Support Nice to Have : • Power BI, Service Now, Dynatrace, and other monitoring tools knowledge is a plus. • Ability to manage multiple issues in parallel and adapt to changing priorities. • Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines • OMS – experience with Flextrade OMS, Trading platform Thomson Reuters, Bloomberg, FXConnect, 360T is good to have. • FIX Messaging/Format experience is good to have. Tasks & responsibilities: • Fast Paced environment, ability to manage stress and stressful situations from the trading desk. • Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement. • Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. • Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently. • Incident detection, root-cause investigation, problem management (ITIL) • Effort to be put into understanding the in-depth knowledge of business unit / function • Aim to grow into a subject matter expert on the business side of the application • Carries out activities that are large in scope, cross-functional and technically difficulty • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. • IT Capacity planning and involvement • Managing Fire-call support including off-hours and weekend support • Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level • Assistance in Metrics and audit reporting • Review and Maintain DR documentation and participate in annual exercises • Create regular status reports to management on application status and other metrics. • Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management). • Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management. • Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes. • Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.Job tags
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