Chief Manager - Specialized Training
Location
Gurgaon | India
Job description
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About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.
For more information, please visit the Company's website a t
We Stand for:
Caring
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create 'win-win' partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.
'Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.'
KEY RESPONSIBILITIES:
- Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs
- Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.
- Responsible for end-to-end training execution in a blended format for the roles mentioned below:
- Top Agents training and value proposition
- AP Sales training and value proposition
- All expert-led sessions for Agent learning journey
- All Max Ace Talk sessions for Agent learning journey
- Responsible for product launches
- Build own capability and get certified to deliver sessions post being trained by an external vendor consultant
- Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs
- Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time
Measures of Success
- 70 % coverage for all training programs for the selected cohort
- Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
- 80% of attendees completing / passing pre and post assessments
- Business performance improvement (pre and post 90 days) - - productivity to go up by 10%
- 60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy
Key competencies/skills required
Functional / Technical skills
- Strong domain knowledge in financial market with deep expertise in the Insurance sector
- Knowledge of instructional design / Content design and development
- Knowledge of content delivery in person and in virtual medium
- Possess experience in Program / Project Management
- Experience in managing LMS
- Ability to understand and communicate concepts quickly and accurately
- High attention to detail
- Strong English language writing, editing, proofreading and speaking skills
Behavioral skills
- Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
- Ability to work with and manage multiple stakeholders
Desired qualification and experience:
- Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
- Bachelor's degree (B.Com)
- Certification in content creation / Instructional Design / related field
KEY RESPONSIBILITIES:
- Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs
- Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.
- Responsible for end-to-end training execution in a blended format for the roles mentioned below:
- Top Agents training and value proposition
- AP Sales training and value proposition
- All expert-led sessions for Agent learning journey
- All Max Ace Talk sessions for Agent learning journey
- Responsible for product launches
- Build own capability and get certified to deliver sessions post being trained by an external vendor consultant
- Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs
- Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time
Measures of Success
- 70 % coverage for all training programs for the selected cohort
- Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
- 80% of attendees completing / passing pre and post assessments
- Business performance improvement (pre and post 90 days) - - productivity to go up by 10%
- 60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy
Key competencies/skills required
Functional / Technical skills
- Strong domain knowledge in financial market with deep expertise in the Insurance sector
- Knowledge of instructional design / Content design and development
- Knowledge of content delivery in person and in virtual medium
- Possess experience in Program / Project Management
- Experience in managing LMS
- Ability to understand and communicate concepts quickly and accurately
- High attention to detail
- Strong English language writing, editing, proofreading and speaking skills
Behavioral skills
- Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
- Ability to work with and manage multiple stakeholders
Desired qualification and experience:
- Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
- Bachelor's degree (B.Com)
- Certification in content creation / Instructional Design / related field
Job tags
Salary