Location
Bangalore | India
Job description
Company Description
JindalX is a global service company that has been creating success stories for over 20 years. As part of OP Jindal Group, we embrace technology and innovation to deliver exponential results for our business partners. Our customized omnichannel customer experience management strategy can help businesses gain a competitive advantage with reduced operational costs. Our services and solutions include customer service, technical support, customer acquisition & retention, digital solutions, and data analytics & BI.
Role Description
This is a full-time on-site role for a Team Lead located in New Delhi. The Team Lead will be responsible for leading a team of customer service and technical support representatives, providing performance feedback, managing daily operations, and ensuring high levels of customer satisfaction. The Team Lead will also be responsible for creating and implementing training programs, developing and implementing process improvements, and communicating with other departments as needed.
Qualifications ***Should have BPO experience***
***Should have experience in Collection***
***Should be well aware of these Languages***
***English+Tamil+Malayalam***
***Location - Bangalore Kormangla***
***Salary - 3Lpa***
- Leadership, management, and coaching skills
- Excellent verbal and written communication skills
- Experience in customer service and/or technical support
- Ability to work in a fast-paced environment
- Problem-solving and decision-making skills
Job tags
Salary
