Priceline
Location
Mumbai | India
Job description
- Manage and issue track ticket creation, updates, escalations and participation on incident bridge calls. Adherence to established response SLO's/SLA's and a working knowledge of all monitoring and support tools.
- Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.
- Frontline Tier I/II monitoring / escalation / incident response and impact mitigation.
- Execute Command Control tasks on our infrastructure.
- Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams.
- Analyze and support the continuous improvement of our monitoring as well as command and control capabilities. Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation.
- Report the health and availability of the site and related services.
Who you are:
- Bachelor's degree in Computer Science or related field or 3-4 years relevant work experience in lieu of degree.
- Experience with New Relic, PagerDuty, Splunk, Jira, Confluence.
- Working experience with Incident Management and Change Management.
- Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
- Solid understanding of Open Source environments and TCP/IP Networking.
- Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off-hours shift coverage and be able to own technical issues in the role of Incident Commander.
- Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
- The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential.
Job tags
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