Infinite Computer Solutions India Pvt. Ltd.
Location
Noida | India
Job description
Job Description
NoC Engineer L1 Support
Overall 2- 3 years of relevant experience in IT / Telecom Domain
Key Responsibilities: - Ready to work in 24.7 Work environment, manage NoC operations and incidents.
- Perform first level troubleshooting using tools and utilities to resolve network related issues
- Monitor network performance and validate alerts using monitoring tools
- Contact and follow up Power companies for energy outages.
- Create, assign, and update the incident using ticketing tools
- Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
- Follow-up with support teams on open incidents
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Triage technical and non-technical escalations.
- Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured efficient resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
- Demonstrated ability to work with operational concerns and teams.
- Ability to communicate effectively, both written and verbal.
- Ability to work independently or in a team and meet deadlines.
- Manage effective co-ordination with Onshore teams
Qualification - Bachelor's degree in computer science, Electronics and Telecommunication engineering, or a similar field.
- Extensive experience working as an NOC engineer.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Excellent troubleshooting skills.
- Ready to work shifts and flexible hours.
- Good written and verbal communication skills.
- Manage effective co-ordination with Onshore teams
Job tags
Salary
