Security Delivery Specialist-Networking
Location
Mumbai | India
Job description
Job Description
Introduction
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.
Your Role and Responsibilities
As a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities
- Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
- Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets.
- Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
- Manage, monitor, resolve (remotely / with OEM / with field team support) and report all network equipment related problems deployed at various client locations across India
- Prepare daily report on incidents and publish the same.
- Ensure process compliance, adherence & improvement.
- Analyzing the measurements and escalating for any abnormality observed.
- Must exhibit technical leadership and should have experience of team working, resolution of conflicts, process improvement and business growth.
- Strong planning, communication and organizational building skills
- Strong leadership and supervisory abilities
- Work in a dynamic fast paced environment, ensure on time service delivery within the budget.
- Ready to work on 24/7 shifts to support client requirement.
Required Technical and Professional Expertise
- Relevant Experience in Administration of Firewalls, Proxy, Anti-APT, PCAP solution, WAF, DDOS, SSL-visibility, HIPS, NIPS, VPN.
- Manging Rules, Policies on all the mentioned Network & security solutions.
- Handling escalated calls and providing support on above technologies.
- On-boarding of new applications in SSL, Packet Broker, WAF, DDOS, Proxy, Anti-APT, IPS, HIPS, NIPS and handle critical issues for the same.
- Incident management & timely escalation of incident.
- Person should have good understanding doing network device upgrade for all the mentioned solutions
- Require good level of network security devices troubleshooting knowledge, tcpdump, log analysis etc.
- Maintaining & implementation of the SOP for Network security
- Knowledge of networking concepts such as LAN, WAN connectivity, TCP/IP, web protocols and network related cyber attacks.
Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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