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Location

Ahmedabad | India

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Job description

**Job Title: Telecaller**

**Job Overview:**
As a Telecaller, your role is to engage with potential customers over the phone, introducing them to products or services, and persuading them to make a purchase or take a desired action. This position requires effective communication skills, a friendly demeanor, and the ability to build rapport with customers. The primary goal is to achieve sales targets, promote brand awareness, and maintain a positive customer experience.

**Key Responsibilities:**

1. **Outbound Calling:**
- Initiate outbound calls to potential customers based on provided leads or databases.
- Introduce products or services, explain features and benefits, and address any inquiries.

2. **Sales Pitch:**
- Deliver a compelling and persuasive sales pitch to encourage customers to make a purchase or take the desired action.
- Tailor the pitch to highlight specific benefits and solutions that meet the customer's needs.

3. **Product Knowledge:**
- Stay informed about the company's products or services, pricing, and promotional offers.
- Effectively communicate product details and answer customer queries.

4. **Lead Qualification:**
- Qualify leads by assessing their interest, budget, and specific requirements.
- Categorize leads based on their potential for conversion.

5. **Follow-up Calls:**
- Conduct follow-up calls to nurture leads and convert them into customers.
- Address any concerns or objections raised by potential customers.

6. **Data Entry:**
- Maintain accurate and detailed records of customer interactions, including lead status and feedback.
- Enter relevant information into the customer relationship management (CRM) system.

7. **Sales Targets:**
- Work towards achieving daily, weekly, and monthly sales targets.
- Provide regular updates on progress and challenges to team leaders or supervisors.

8. **Customer Relationship Management:**
- Build and maintain positive relationships with customers to encourage repeat business.
- Gather feedback and insights to improve products or services.

**Qualifications:**

- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Proven experience in telemarketing or telecalling roles.
- Excellent verbal communication and active listening skills.
- Ability to handle objections and rejection positively.
- Familiarity with customer relationship management (CRM) software is advantageous.
- Goal-oriented with a strong drive to achieve sales targets.

**Note:** This job description is intended to convey information essential to understanding the scope of the Telecaller position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The organization reserves the right to modify, interpret, or apply this job description in any way the company desires.

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Job tags

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Salary