Location
Delhi | India
Job description
Job Description
JOB FUNCTIONS:
Planning
- May work with highly complex or high profile groups when financial impact will be significant.
- Assigns all events turned over to Event Planning team.
- Participate actively in the catering menu development process.
- Lead Conference & Event Management meetings (EO, daily coordination meeting, 10-day review, room block review, etc.) in the absence of the Conference & Events Manager
- Responsible for turned opportunities' function space and group room blocks. Maintains these inventories to maximize customer satisfaction and revenue opportunities.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Champions all standards, policies and procedures (Core Deliverables, P&Ps, etc.) for the Conferences & Events team.
- Prepare EOs as per discussion with customers ensuring that all details are recorded to enable smooth execution of the event by the Operations team
- Review all EO's prepared by direct reports to ensure conference and event details are recorded clearly.
- Reviews staffing levels to ensure that guest service and planning needs are met.
- Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
- Leads execution of activities to support the Conferences & Events strategy.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts communicates these (as necessary) with the appropriate hotel departments.
- Leads discussions to review event complexity and proactively avoid service challenges and failures.
- Ensures the hotel is apprised of all groups that will impact hotel operations.
Guest Satisfaction
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Sets service goals for event service supervisors and associates in order to achieve Event Planner satisfaction goals.
- Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals continuously strives to improve service performance.
- Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Attends pre-event meetings as needed to understand group needs.
- Understands the impact Events Planning has on the overall success of an event and manages activities to maximize customer satisfaction.
- Meets with event planners during post-event meetings to obtain feedback on quality of product (e.g., sleeping rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
Sales and Revenue Management
- Sets and communicates specific sales goals and develops incentives within company policies to encourage goal attainment for all areas.
- Establishes and maintains an effective up-selling strategy to maximize revenue opportunities during the event phase.
- Participates in customer site inspections and assists with the sales process when necessary.
- Manages revenue and profitability associated with conferencing and events.
- Identifies and communicates revenue and profit opportunities, may be involved in developing catering menus and additional products to sell.
- Stays aware of market trends through active participation in regional/local catering/event management councils, reading industry magazines and trade journals and gathering competitive intelligence.
- Introduces new products or services to meet or exceed customer expectations, generate increased revenue and ensure competitive position in the market negotiates competitive prices and service agreements with vendors.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
- Attends scheduled projection meetings to anticipate long term planning needs.
- Sets and communicates specific sales goals and develops incentives within company policies to encourage goal attainment for Events Planning.
Qualifications
Hospitality Management Diploma or Degree beneficial
Additional Information
I
Job tags
Salary
