Senior Manager Customer Service Management

Location

Mumbai | India

Job description

• Call Centre Management - Inbound, Outbound and Email Process
• Customer Service Team Performance Management
• Resource Planning - Time and Motion Analysis
• MIS Dashboards and Process Deck preparations
• Process Improvements/Root Cause Analysis/Cross Functional Coordination
• Managing internal and external audits/customer grievance management
• Reviews with internal and external teams
• Identify process gaps from the complaints received and prepare a process

Job tags

Salary