Customer Delight Executive / Customer Service Executive - Blended
Location
Mumbai | India
Job description
Job Role: Customer Service Executive
Role & Responsibilities
- Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls.
- Coordinate back-office operations related to returns, payments and other order related issues
- Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues
- Follow up to ensure that appropriate actions were taken on customers' requests after escalation for the same has been raised
- Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution
- Ensure timely issue resolution by taking required steps thereby avoiding any escalations
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand .
Skills:
- Strong interpersonal skills and command over the English (written & spoken)Â
- Ability to Multi Task amongst other processes
- Demonstrates ownership and accountability while addressing queries, concerns or problem
- Experience working independently and scoping/executing high-quality deliverables are a must
- Working knowledge of Microsoft Office
- A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
Education: Graduate/Post Graduate
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Work experience:0.6 months – 1 year
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Compensation : 28k inhand. ( Day Shift )Â
Location : Andheri EastÂ
Job tags
Salary
