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Vice-president


WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED


Location

Bangalore | India


Job description

Work closely with HR to ensure high employee morale and retention initiatives 
Manage attrition by implementing measures for retention of work force 
Review, recommend and implement new methods and procedures to ensure efficiency of operations 
Conduct dip checks of parameters that impact performance to ensure data integrity 
Conduct skip level meetings at regular intervals to address concerns, if any 
Responsible for staff performance, management, compensation and rewards & recognition programs 
Attend daily huddle with team managers to be updated on all the floor issues concerns 
Set KROs for the team and are aligned to the stakeholders SLAs and overall organizational goals 
Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top Management 
Conduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met 
Assist in budget management & cost control measures 


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